WHY HIRE BONGOZE
You don't ever want to miss a call when your agency is busy, employees are out sick or on vacation.
Bongoze is here to answer those calls seamlessly, after three or four rings in your office, with a U.S. based and highly trained staff.
Bongoze has the ability to live transfer your customer to Roadside Assistance or Pay By Phone. This is a valuable feature that takes simple transfers off your plate and gives you that time back.
Your clients will feel appreciated and you can rest easy knowing those calls will be professionally answered with your clients message relayed promptly back to your office.
LET THE NUMBERS DO THE TALKING
Your customers still want to pick up the phone and call their agents. When you can't answer, they want a live person on the other line. That's a fact.
Voice Communication is Key
The pandemic has changed consumers’ preference for communicating with businesses:
51% still preferred to use voice call to contact companies for customer service
18% through email
11% via other means such as letters, social media posts, and push notifications.*
Your Customers Don’t Want to Talk to a Machine
61% of callers feel that an interactive voice response (IVR) system has a bad effect on the customer experience.**
Easiest-to-Use Customer Service Channels in the U.S. in 2019***
65% – phone
63% – online chat
61% – email
53% – web self-service
52% – mobile app self-service
44% – text message
40% – live video chat
39% – social media